Terms of use

I. Definitions

The terms used in these regulations mean:

1.1 Customer – the customer is a natural person, legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order as part of a stationary or online Store;

1.2. Civil Code – the Act of April 23, 1964, the Civil Code (i.e. of May 10, 2018, Journal of Laws of 2018, item 1025, as amended);

1.3. Code of Civil Procedure – the Act of November 17, 1964, Code of Civil Procedure (i.e. of June 14, 2018, Journal of Laws of 2018, item 1360, as amended);

1.4. Regulations – these Regulations for the provision of electronic services as part of the online store www.alba-hemp.com;

1.5. Online Store (Store) – a website available at www.alba-hemp.com, through which the Customer may place Orders or contact the company;

1.6. Seller – The Seller, for the purposes of the regulations, is Sefir Polska, a limited liability company with its registered office in Wrocław 50-078, ul. Leszczyńskiego 4/29, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Wrocław, under KRS number 0000512526, NIP number 5391511396, Sefir Polska Sp. z o.o. is registered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister responsible for economy under REGON number 06169987000000. The company’s share capital amounts to PLN 6,250. The company is represented by the Management Board.

1.7. Goods – products and services presented in the Online Store on the website;

1.8. Sales contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Sefir Polska sp.z o.o. based in Wrocław and the Customer, concluded using the Store’s website;

1.9. Act on the protection of personal data – the Act of 10 May 2018 on the protection of personal data (Journal of Laws of 2018, item 1000);

1.10. Consumer Rights Act – the Act of May 30, 2014 on consumer rights (i.e. of March 9, 2017, Journal of Laws of 2017, item 683, as amended);

1.11. Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (i.e. of June 9, 2017, Journal of Laws of 2017, item 1219, as amended);

1.12. Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type, type and quantity of the Goods.

II. General provisions

2.1. These Regulations define the rules for using the Online Store available at http://albahemp.metahost.pl/ as well as websites and related websites.

2.2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.

2.3. The online store, operating at http://albahemp.metahost.pl/, is run by the Seller Sefir Polska sp. z o.o. based in Wrocław.

2.4. These Regulations define in particular:

2.4.1. the terms and conditions for submitting Orders via the Online Store;

2.4.2. the rules for concluding Sales Agreements with the use of services provided as part of the Online Store.

2.5. Using the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements: Internet Explorer, Chrome, Firefox, Safari or Opera

2.6. In order to use the Online Store, the Customer should gain access to a computer station, GSM terminal or terminal device with access to the Internet on his own.

2.7. Customers can access these Regulations at any time via the link on the home page of the website http://albahemp.metahost.pl. Customers can also download it and have it printed. The file with the regulations is made in Portable Document Format (PDF). The file can be opened using Adobe Acrobat Reader, available on an external Adobe Systems Software website.

2.8. Information about the Goods provided on the Store’s websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.

III. Rules for using the Online Store

3.1. The Seller may deprive the Customer of the right to use the Online Store, and may limit his access to some or all of the Online Store’s resources, with immediate effect, in the event of a breach by the Customer of the Regulations, and in particular when the Customer:

3.1.1. during registration in the online store, he provided untrue, inaccurate or out-of-date data, misleading or infringing the rights of third parties,

3.1.2. commits other behaviors inconsistent with generally applicable laws or general rules of using the Internet or harming the Seller’s good name.
3.2. In order to ensure the security of the transmission of messages and data in connection with the services provided as part of the Online Store, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data sent on the Internet by unauthorized persons.

3.3. Personal data entered by the Customer in the Online Store are processed in accordance with all provisions governing the processing of personal data, including in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in connection with with the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (general regulation on data protection) (Journal of Laws EU L No. 119, p. 1), and the Act of May 10, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000). Details on the processing of personal data are available at Information regarding the processing of personal data by Sefir limited liability company.

3.4. The customer is obliged in particular to:

3.4.1. not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,

3.4.2. use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices

3.4.3. not taking actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,

3.4.4. use the Online Store in a way that is not inconvenient for other customers,

3.4.5. use of any content contained in the Online Store only for personal use,

3.4.6. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

3.5. The Seller uses cookies on its website. The customer may specify the conditions for storing or accessing cookies in his web browser.

3.6. The website of the Online Store also enables communication with the Seller. For this purpose, it is necessary to complete the appropriate fields in the contact form available in the Contact tab and click the send button.

IV. Procedure for concluding a Sales Agreement

4.1. In order to place an Order as part of the Online Store and conclude a Sales Agreement, you must select the Product or Goods from the Seller’s current offer available in the seller’s store. The selection is made by clicking on the link to the given Good, and then clicking the “Add to basket” button. After clicking the Cart link, you will be presented with a summary of the selected Goods for the types of goods and their quantity.

4.2. Placing an Order is possible by clicking the “Go to checkout” or “BUY” button.

4.3. Then enter your details carefully according to the form field names. At this stage, the customer may decide to register on the website of the Alba Hemp online store by selecting the appropriate option and entering a password.

4.4. You should also choose the form of payment by selecting the appropriate option, as well as agree to the regulations of the Online Store and consent to the processing of personal data.

4.5. Clicking the “Buy and pay” button is the final confirmation of the Order, and the data entered and the choices made will no longer be subject to modification.

4.6. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with the Seller, in accordance with its content and the content of the Regulations

4.7. After placing the Order, the Customer receives an e-mail containing the final confirmation of all essential elements of the Order.

4.8. The contract is considered concluded at the moment the Customer receives the e-mail referred to above.

4.9. The sales contract is concluded in Polish, with the content in accordance with the Order and the Regulations.

V. Delivery

5.1. The delivery of the Goods is limited to the territory of the Republic of Poland.

5.2. Delivery of the ordered Goods is carried out by courier and / or by the so-called parcel locker services. Delivery costs will be indicated at the time of placing the Order.

5.3. The delivery date is up to 5 business days from the date the Customer sends the Order and makes the payment.

5.4. Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Agreement for the sale of Goods takes place by sending the Customer to the e-mail address provided and by attaching to the shipment containing the Goods a printout of the confirmation, Order specification and VAT invoice.

VI. Prices and payment methods

6.1. The prices of the Goods are given in Polish zlotys and include all components, including VAT (including the rate), customs duties and all other components.

6.2. The customer may pay the price in the following forms: – using the electronic payment system such as PayU, Cash Bill, Blik, Paypal – using the Visa / Mastercard.

VII. The right to withdraw from the contract

Information on the right to withdraw from the contract can be found at this address.

VIII. Complaints about the Goods

8.1. The seller is liable to the customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 556 [1] – 556 [3] of the Civil Code.

8.2. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the address reklamacje@albahemp.metahost.pl. The seller undertakes to consider each complaint within 30 days, and if it was not possible, to inform the period of the Customer when the complaint will be considered.

IX. Complaints regarding the provision of electronic services

9.1. The Seller takes steps to ensure that the Store operates correctly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

9.2. The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the functioning of the Online Store website.

9.3. Irregularities related to the functioning of the Store should be reported by the Customer by e-mail to the address reklamacje@albahemp.metahost.pl

9.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.

9.5. The Seller undertakes to consider each complaint within 30 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered.

X. Newsletter regulations

10.1. In the case of expressing consent to the processing of personal data provided in the form on the website http://albahemp.metahost.pl for marketing purposes of the Seller, including in particular receiving commercial communication by electronic means (e.g. in the form of a newsletter) or by phone, the Customer will be provided a service consisting in periodic sending via e-mail, to the e-mail address provided by the Customer (e-mail address), information in the form of an electronic letter (e-mail), hereinafter referred to as the “Newsletter”. The Newsletter service is provided free of charge for an indefinite period.

10.2. The newsletter contains information about the Seller’s product offer, new products, current promotions and other news about the Seller and the products offered by him, including opinions, press materials, links to websites related to the Seller.
10.3. The customer may at any time, without giving a reason and without incurring costs, change the previously indicated e-mail address (e-mail address) to which the Newsletter is sent or resign from the Newsletter service by sending the Seller an appropriate request to the e-mail address reklamacje@albahemp.metahost.pl

10.4. Complaints regarding matters relating to the Newsletter service should be submitted by e-mail to the following address: reklamacje@albahemp.metahost.pl

10.5. The complaint should contain the name, surname, e-mail address of the customer, description of the subject of the complaint, including the specification of the request and its justification and the signature of the person submitting the complaint.

10.6. Complaints will be considered within 30 days of their receipt by the Seller. The Seller shall immediately notify the claimant of the decision regarding the complaint via e-mail to the e-mail address provided in the complaint.

XI. Final Provisions

11.1. Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

11.2. Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of art. 22 [1] of the Civil Code of the Civil Code, is subject to the court having jurisdiction over the seat of the Seller.

11.3. The Seller informs the Customer who is a Consumer about the possibility of using extrajudicial means of dealing with complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to out-of-court dispute resolution. They may be, in particular, consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/spory_konsumenckie.php.

11.4. The seller informs that at http://ec.europa.eu/consumers/odr/ there is an online system platform resolving disputes between consumers and entrepreneurs at the EU level (ODR platform).

11.5. In matters not covered by these Regulations, the provisions of the Civil Code, the Act on consumer rights, the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.